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Terms & Conditions

 

 Payment Details

A non-refundable payment of 50% is required to secure a date.

Full Payment and a security deposit is due 7 days prior to scheduled picnic date. 

Payment details can be found on the invoice sent to customer via email. The event set up will not occur without full payment prior. 

Bookings are depending on availability, so please book in as much in advance as possible. However, we may be able to accommodate last minute bookings, so get in touch and we will try our best!

You can submit your booking anytime and we will advise our availability accordingly. However, if you are booking a date more than 2 months ahead, we will only process your booking maximum 2 months before the preferred date to ensure no premature commitment from both parties.

You may submit your booking details earlier for a higher chance of a slot but priority will be given to big events and wedding bookings.

 

What happens if it rains on the day of my event?

We are always wishing for a good weather! If the weather isn’t working in our favor we will proceed to option B. Our team will be happy to accommodate your picnic in your home or in a sheltered venue specified by you. We cannot refund bookings on the basis of bad weather, so please check the forecast in advance.

It is the responsibility of the customer to source an alternative location. Bookings which are paid in full that require cancellation due to bad/severe weather, where practicable, will be re-scheduled within a 3- month period.

Cancellation & Refunds

Due to our high number of bookings, deposits are non-refundable as we have held your date and turned down other events to do so. Refunds are not available .

Please book carefully as we do not provide refunds due to change of mind or wrong decisions.

If cancelling with less than 14 days notice then there will be no picnic booking refund.

We do not refund due to weather conditions. Your deposit is non-refundable.

In the case of poor weather, your event may be re-scheduled to another date at no cost pending availability. 

Can cater to different dietary requirements? 

We endeavor to ensure all dietary requirements including food allergies are accounted for.

However, as some of our food is outsourced by a third-party caterer we cannot guarantee the absence of trace elements.

Do I require a permit for the picnic?

Any required license is your responsibility. Please ensure you adhere to The authorities local permit rules.

We accept no responsibility due to lack of obtaining any required permits or licences. Please check if the council requires a permit for your event prior to booking.

Arrival & departure

We deliver and set up your picnic before you and your guests arrive. Once you and your guests arrive, we leave and allow you to fully enjoy the experience during the reserved time. You are responsible for the items until we return at the end. We take care of all clean up necessary!

If you decide to end your picnic sooner than the reservation end time- please contact us with the phone number provided and allow us 30 minutes to arrive back at the site. 

 

Are there specific locations for your picnic set ups?

 We have a few of our favorite locations, however, our picnics can be set up anywhere all over UAE. 

If you have a special location in mind whether it be a private location (e.g. your house or backyard) or a public location (e.g. a park or a beach) get in touch and we can send you a quote. 

The company reserves the right to cancel the booking on reasonable grounds within any period leading up to the event.

In the event this occurs, the customer will be refunded in full with the exception of where the customer has failed to fulfill their obligations within these terms & conditions

Use of Equipment

All Equipment supplied on hire is the property of the Company.

Any damage, loss or extensive cleaning will result in a fee to The Customer.

The persons hosting the event shall be responsible for any loss or damage to any items such as platters, ceramic bowls/plates, vases, props and other decorations. Fees will apply for replacement at the full cost of purchasing a replacement. These fees are payable within seven days of such loss or damage unless agreed otherwise.

The Customer shall pay for all equipment damage or loss however caused during that period.

Damage includes but is not limited to;

                                                            
-Improper use of equipment.
-Disappearance of the equipment.
-Damage to, or loss of, the equipment from any unknown cause.
-Cigarette burns on any furniture or décor items. 
-Smoking is not permitted on or near the property of Noora Events 
-Red wine or other staining product spillages or stains on any furniture or décor. 
-items With the exception of battery powered candles, no candles, fires or other flammable properties are to be lit during the booking.

-In the event of the Equipment being stolen from the booking site, the Customer shall notify the Company in writing stating the full circumstances of the theft and the time the police were notified.

The Customer shall also indemnify the Company for any such loss of the Equipment at the current replacement cost of the Equipment, and must pay that cost to the Company on demand.

 All hired equipment must not be relocated from the designated place of set up by the company.

The Customer warrants that all equipment will not be left unattended for the duration of the booking.

The Company shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Customer and the Customer agrees to keep the Company indemnified in respect thereof.

 In order to retake possession of the equipment, it shall be lawful for the Company to enter into or upon any premises where the same may be and the Customer hereby agrees to indemnify and to keep indemnified the Company against all liability and against all actions, suits, proceedings, claims, demands, costs and expenses howsoever incurred by the Company arising from the Company's entry into or upon any premises in exercise of its rights of repossession.

Any person agreeing to a booking and it’s terms and conditions on behalf of the Customer hereby agrees that he or she has the authority of the Customer to make this agreement on the Customer’s behalf and has the Customer’s permission to bind the Customer’s to this agreement and hereby compensate the Company against all losses and cost incurred by the Company arising out of the person signing this agreement failing to have such power and/or authority.

The Customer shall be responsible for giving any local or other authorities any necessary notice of their intention to occupy an area within the authority’s locality and shall pay all fees in connection therewith. In the event that the Company incurs or suffers any loss, costs or damages as a consequence of the Customer's failure to carry out its obligations under these terms the Customer shall be solely responsible and shall indemnify the Company for any such loss, costs or damages.

Covid Restrictions?

We currently have a maximum number of 10 guests per booking for an outdoor public picnic. Please note this is frequently changing due to Government restrictions.

ID Requirements

Proof or License matching the booking form will be required upon picnic setup. This includes your full name, phone number and address.

Hire Obligations

Unless otherwise agreed by the Customer and the Company, all sitting times are for a 2 hour period.

Extension to the sitting time will not occur in the event the customer does not arrive on time.

The commencement and conclusion time of a booking will remain as per the original agreed booking. To avoid impact on successive bookings, in the event a Customer is greater than 10 minutes late to a booking, forfeiture of the booking will occur.

 

Extended Hire

The Customer agrees that the booking is for the agreed duration as confirmed at the time full payment for the booking occurs.

 A request to extend booking duration must occur 3 days prior to the booking date and is subject to availability. No refunds will be issued in the event the extended hire is not fully utilized. 

 Extended hire is charged at a rate of 100AED per hour if scheduled in advance and 200AED per hour day of time extensions. 

 

Advertising

Noora Events has the right to all photos taken at the booking for advertising purposes, such as picnic, birthday, proposal etc.,,,

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